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Sumup Payments Limited
Financial Ombudsman decision DRN-4381789 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Thu Dec 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Ms B (on behalf of her business, T) complains that Sumup Payments Limited won’t refund money she lost as a result of a scam.APP scam refund refused
Ms B was unhappy with how Sumup had handled her concerns, so she referred her complaint to us.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4381789.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.