Barclays Bank UK PLC

Financial Ombudsman decision DRN-4379427 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

upheld Mrs S’s complaint as it accepted there had been a delay in processing her credit balance refundPayment delayed or failed

Barclaycard had provided the service it should have as it didn’t return the call as requested in October 2022 and could have been clearer on this call regarding the information requiredService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4379427.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.