MONZO BANK LIMITED
Financial Ombudsman decision DRN-4379388 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Dec 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
I require Monzo Bank Ltd to pay Mr A total compensation of £250 for the distress and inconvenience its delayed response to his request for blocks caused him.Complaint handling
Mr A’s complaint in my provisional decision, and here. Mr A held an account with Monzo and said it was aware he was a vulnerable customer who struggled with a gambling addiction.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4379388.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.