Santander UK Plc
Financial Ombudsman decision DRN-4375353 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Nov 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
she was sent letters requesting payment of arrears when she had agreed a paydown plan with itTreatment in financial difficulty
Santander is aware that Miss B suffers from anxiety and has serious health issuesSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4375353.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.