JAJA FINANCE LTD
Financial Ombudsman decision DRN-4370497 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Nov 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr E has complained that JAJA FINANCE LTD (trading as ASDA Money) pursued him for a debt which was taken out fraudulently in his name.APP scam refund refused
Unfortunately, at first JAJA didn’t update Mr E with the results of their investigation. And they continued to send him some chaser letters for the debt.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4370497.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.