Shawbrook Bank Limited

Financial Ombudsman decision DRN-4370148 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Fri Nov 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

didn’t allow them to defer their payments to their second charge mortgage in 2020Treatment in financial difficulty

Mr L had told Shawbrook about his health problems and vulnerability in earlier callsSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4370148.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.