Leeds Building Society

Financial Ombudsman decision DRN-4366815 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr J complained to Leeds Building Society (LBS) about the setting up of an online fixed rate Individual Savings Account (ISA), in particular his request for interest to be paid annually to his nominated bank account.Interest and rates

Mr J said he spent a lot of time and energy grappling with LBS’s poor systems and suffered enormous hurt and emotional distress.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4366815.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.