National Westminster Bank Plc

Financial Ombudsman decision DRN-4363965 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Interest and rates

In the Ombudsman’s words

Mr T complains that National Westminster Bank Plc (“NatWest”) refuses to refund his losses after he fell victim to a scam.APP scam refund refused

NatWest should also refund any interest charged on the loan amount being refundedInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4363965.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.