HSBC UK Bank Plc
Financial Ombudsman decision DRN-4362701 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Feb 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr S is unhappy with the way that first direct dealt with his complaint during the call.Complaint handling
Mr S complains about the level of service that he received from HSBC UK Bank Plc trading as first direct.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4362701.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.