Barclays Bank UK PLC

Financial Ombudsman decision DRN-4360853 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Jul 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

It accepted that it had taken longer than it should to respond to the complaint and offered Mr and Mrs T £400 by way of apology for that.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4360853.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.