HSBC UK Bank Plc
Financial Ombudsman decision DRN-4356803 Upheld
Upheldoutcome, as published by the Ombudsman
£800redress stated in the decision
Tue Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
failed to trace an overseas transfer he made into his accountPayment delayed or failed
HSBC by its own admission, made mistakes here when allocating the rejected funds to another case fileService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4356803.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.