HSBC UK Bank Plc
Financial Ombudsman decision DRN-4356758 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£15,000redress stated in the decision
Wed Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr G complains about HSBC UK Bank Plc. He says that HSBC didn’t do enough to protect him from becoming the victim of three scams that he fell victim to and would like HSBC to refund him the money he has lost.APP scam refund refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4356758.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.