Santander UK Plc
Financial Ombudsman decision DRN-4354800 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Oct 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr G has also said his credit file showed the default was removed and reapplied in July 2023.Credit file reporting
He said he hadn’t been advised of the default by Santander when he called them about several matters.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4354800.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.