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GE Money Home Finance Limited

Financial Ombudsman decision DRN-4354656 Not upheld

Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Sun Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

Mr M’s representative didn’t receive a response to those claims so Mr M complained to this service in October 2019Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4354656.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.