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American Express Services Europe Limited

Financial Ombudsman decision DRN-4353719 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He was told this would be resolved but this didn’t happen and so he followed up on the issue on 10 April and 23 April and was again told it would be fixed.Complaint handling

Mr S complains that American Express Services Europe Limited (AESEL) hasn’t provided him with the service it should have in response to the concern he raised about the anniversary date of his credit card.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4353719.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.