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Wise Payments Limited
Financial Ombudsman decision DRN-4353596 Upheld
Upheldoutcome, as published by the Ombudsman
£25,010redress stated in the decision
Mon Jan 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him to recover the money once he’d reported the scam to it.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4353596.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.