Firms › Shawbrook Bank Limited ›
Shawbrook Bank Limited
Financial Ombudsman decision DRN-4348459 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
alleging that P had misrepresented the system, breached its contract with Mr H, and that Mr H’s relationship with Shawbrook was unfair because:Product mis-sold
Mr H wishes to accept Shawbrook’s offer of £200 compensation for delays in complaint handlingComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4348459.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.