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Lantern Debt Recovery Services Limited

Financial Ombudsman decision DRN-4348188 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Lantern have eventually provided the information I asked for. I appreciate them sharing their information on the checks they do, and they’ve explicitly confirmed Mr C’s accounts weren’t part of any checks they did.Product mis-sold

In respect of that, this amount will be paid directly to Mr C for the distress Lantern have caused him due to their poor communications.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4348188.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.