BCRS Business Loans Limited

Financial Ombudsman decision DRN-4346001 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

He said that BCRS hadn’t checked that the guarantee was affordable to him.Irresponsible lending

BCRS hadn’t explained the guarantee to him properly and had changed the amount of the guarantee without fully discussing it.Product mis-sold

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4346001.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.