JN Bank UK Ltd

Financial Ombudsman decision DRN-4343932 Upheld

Upheldoutcome, as published by the Ombudsman

£85,000redress stated in the decision

Mon Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr C complained about JN Bank UK Ltd’s delays and broken promise in setting up a savings bond. He wants the interest backdated to his applicationInterest and rates

Mr C said dealing with JN Bank took a lot more of his time than it should, and he is seeking £350 compensation for this and his trouble and distress.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4343932.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.