Barclays Bank UK PLC

Financial Ombudsman decision DRN-4343872 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mr M complains that after Barclays Bank UK PLC (“Barclays”) initially saying it could block transactions to certain merchants it failed to do so as they weren’t classified as gambling. This resulted in Mr M losing money as he was able to continue gambling to these merchants.Support for vulnerable customers

Barclays accepted it had provided incorrect information regarding its ability to block the transactions to merchantsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4343872.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.