TSB Bank plc

Financial Ombudsman decision DRN-4343474 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Mrs W complains that TSB Bank plc provided incorrect information about transferring funds using an Additional Personal Subscription (APS) into an Individual Savings Account and provided a poor level of service when she attended an appointment in branch.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4343474.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.