Metro Bank PLC

Financial Ombudsman decision DRN-4343127 Upheld

Upheldoutcome, as published by the Ombudsman

£152,816redress stated in the decision

Mon Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mr and Mrs B complain that Metro Bank Plc didn’t do enough to prevent the loss they suffered when they were tricked into sending money to an account held with Metro Bank.APP scam refund refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4343127.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.