Barclays Bank UK PLC

Financial Ombudsman decision DRN-4340423 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Ms T complaints about how Barclays Bank UK PLC has managed her mortgage account during a period of financial difficulty.Treatment in financial difficulty

She is also unhappy that Barclays is reporting what she considers to be inaccurate information about her mortgage account to credit reference agencies (“CRA”).Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4340423.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.