MotoNovo Finance Limited

Financial Ombudsman decision DRN-4339606 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Miss H complains that MotoNovo Finance Limited trading as MotoNovo Finance was irresponsible to have agreed car finance for her in 2017.Irresponsible lending

I did think MotoNovo didn’t treat her fairly when she had difficulty meeting her repayments.Treatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4339606.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.