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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN-4335977 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr M complains about (adverse) information recorded by Volkswagen Financial Services (UK) Limited (“VWFS”) with one or more third party credit reference agenciesCredit file reporting

VWFS should have to do to fairly and reasonably compensate Mr M for its poor service in this respectService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4335977.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.