HSBC UK Bank Plc
Financial Ombudsman decision DRN-4334521 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
In December 2020, Mr A got into difficulties in paying the monthly instalments due on his credit card. He contacted HSBC and a payment break was agreed for three months.Treatment in financial difficulty
Mr A complains that HSBC UK Bank Plc has registered a default marker against his credit record in respect of a credit card debt.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4334521.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.