PayPal UK Ltd

Financial Ombudsman decision DRN-4334357 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access

In the Ombudsman’s words

in order to access his account PayPal required him to remember the card details of an old and expired card that was on the account, or the 10-year-old mobile numberIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4334357.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.