Nationwide Building Society

Financial Ombudsman decision DRN-4333653 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Nationwide Building Society provided her with an unaffordable credit card account and credit limit increases.Irresponsible lending

having due consideration for Ms D’s vulnerabilities and ability to make repayments.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4333653.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.