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NewDay Ltd
Financial Ombudsman decision DRN-4332016 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Oct 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
She further pointed out that this would reduce her credit score.Credit file reporting
I appreciate that NewDay making assumptions about Mrs B’s circumstances would have been annoying but I don’t think it would be realistic to provide a tailored response to each customer. I don’t think it was unfair to apply an automated procedure.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4332016.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.