Zopa Bank Limited
Financial Ombudsman decision DRN-4331905 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,000redress stated in the decision
Mon Nov 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr D also explained to Zopa that he was suffering from ill health and the current situation had caused more stress to him.Irresponsible lending
accept that Mr D will require Zopa to treat him appropriately (as I’m sure they would anyway) and demonstrate appropriate forbearance when arranging repayment of the loan.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4331905.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.