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National Westminster Bank Plc
Financial Ombudsman decision DRN-4330950 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr B and Ms S complain that National Westminster Bank Plc declined to refinance their joint overdraft into a personal loan.Irresponsible lending
I am unable to say that NatWest has failed in its duty to deal with Mr B’s and Ms S’s financial difficulties positively and sympatheticallyTreatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4330950.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.