Lloyds Bank PLC

Financial Ombudsman decision DRN-4330727 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I do agree, however, that the Lloyds could’ve done more to manage Mr S’s expectations in this regard, and also ensured that his complaint was logged correctly when it was initially raised.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4330727.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.