ClearBank Limited
Financial Ombudsman decision DRN-4330674 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,000redress stated in the decision
Wed Dec 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
his payment into the account was blocked for 14 days causing him to lose incomePayment delayed or failed
it could have elaborated and set proper expectations with him throughout the caseComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4330674.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.