Paymentsense Limited

Financial Ombudsman decision DRN-4326232 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Apr 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

unfairly delayed payment of two transactions processed through its card terminalPayment delayed or failed

issues with customer service so I think the £100 suggested by our investigator is a fair and reasonable amount to compensate R for the inconvenience Dojo’s poor communication caused its directorsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4326232.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.