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Wise Payments Limited
Financial Ombudsman decision DRN-4325986 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
he couldn’t sign in due to a password issueIdentity checks and access
Wise delayed giving Mr C assistance when he first contacted them on 11 April 2023Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4325986.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.