National Westminster Bank Plc

Financial Ombudsman decision DRN-4325136 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mrs S says she called NatWest in January 2023 to say she was in financial difficulties and needed help.Treatment in financial difficulty

Mrs S complains National Westminster Bank Plc (“NatWest”) did not freeze interest on her overdraft after she says they told her they would.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4325136.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.