MONZO BANK LIMITED
Financial Ombudsman decision DRN-4323250 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Dec 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
the service it has provided to Mr B since he contacted them in September 2022 has fallen far short of what I would expectService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4323250.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.