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Klarna Financial Services UK Limited

Financial Ombudsman decision DRN-4322705 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

The essence of Mr T’s complaint is that payments aren’t debited from his account on 24th of each month.Payment delayed or failed

Klarna has already acknowledged that it failed to provide Mr T with the level of customer service expected and has paid compensation for this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4322705.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.