Swift Advances Plc
Financial Ombudsman decision DRN-4322332 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Apr 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Matters relating to the end of the term of the loan: oThat Swift wants the balance paid. oThe administration of the loan at that time, including the correspondence and Swift’s response to Mrs H telling it that she couldn’t afford to continue payments.Treatment in financial difficulty
The interest rate: oThe rates applied after November 2017 were unreasonable or fair. oThe rate applied after November 2017 didn’t alter to reflect the changes in Bank of England Base Rate.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4322332.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.