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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-4321323 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

Mrs V is unhappy that Tesco Personal Finance PLC (trading as Tesco Bank) can’t record her surname properlyIdentity checks and access

the standard checks which are performed at account opening end up taking between one and three weeks, instead of the usual 48 to 72 hoursService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4321323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.