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Brent Shrine Credit Union Limited

Financial Ombudsman decision DRN-4314073 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Remove any record of this loan from Miss D’s credit file;Credit file reporting

Miss D has complained that Brent Shrine Credit Union Limited (trading as My Community Bank) are holding her liable for a debt which she says was taken out by ID theft.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4314073.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.