Nationwide Building Society

Financial Ombudsman decision DRN-4310935 Not upheld

Not upheldoutcome, as published by the Ombudsman

£4,200redress stated in the decision

Tue Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr G complains that Nationwide Building Society refused to grant an extension to his payment holiday and defaulted his account.Treatment in financial difficulty

He was unhappy that his offer of payment hadn’t been accepted and felt that he’d been left with no choice but to accept a default, which had impacted his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4310935.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.