Go Car Credit Limited

Financial Ombudsman decision DRN-4302179 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr G complains that Go Car Credit Limited (“Go Car”) didn’t treat him fairly when he couldn’t meet his hire purchase payments and when it terminated his agreement.Treatment in financial difficulty

remove any adverse information on Mr G’s credit file resulting from payments missed under the agreement up to the 31 October 2020.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4302179.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.