National Westminster Bank Plc

Financial Ombudsman decision DRN-4301457 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

NatWest declined to reimburse him under the Lending Standards Board’s Contingent Reimbursement Model (‘CRM Code’). It said that Mr C has not been defrauded here.APP scam refund refused

the £100 compensation NatWest has offered for starting the faster payment recovery process in error when Mr C first contacted the bank about this matter is fair.Service failure

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4301457.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.