Santander UK Plc
Financial Ombudsman decision DRN-4301251 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Support for vulnerable customers
In the Ombudsman’s words
The suggestion being made by Ms T now is about whether Santander might accommodate Ms T, rather than her carer, depositing and immediately withIdentity checks and access
She felt that Santander hadn’t considered her disability and hadn’t made reasonable adjustments.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4301251.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.