Firms › Specialist Motor Finance Limited ›
Specialist Motor Finance Limited
Financial Ombudsman decision DRN-4301199 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Miss C complains that Specialist Motor Finance Limited (“SMFL”) irresponsibly lent to her when she took out a finance agreement with them.Irresponsible lending
Miss C also said that she communicated with SMFL regularly when she was in arrears to explain she was in financial difficulty and the reasons why, but she said SMFL were unhelpful.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4301199.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.