Lloyds Bank PLC

Financial Ombudsman decision DRN-4301082 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri Feb 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

to take advantage of higher interest ratesInterest and rates

Mr P did not agree and was concerned that it was thought that he was lying. In particular he wanted Lloyds to produce the recording of the phone call he had made where he was misinformed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4301082.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.