Zopa Bank Limited
Financial Ombudsman decision DRN-4300979 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
I also suggested that, as I didn’t think Miss C agreed to the loan, there shouldn’t be any adverse information about it recorded on her credit file.Credit file reporting
Miss C complains that Zopa Bank Limited held her responsible for a loan agreement she says she didn’t enter into.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4300979.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.