Secure Trust Bank Plc

Financial Ombudsman decision DRN-4300183 Not upheld

Not upheldoutcome, as published by the Ombudsman

£20redress stated in the decision

Fri Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mrs F complained that Secure Trust Bank Plc, trading as V12 Retail Finance (“Secure Trust”) irresponsibly granted a personal loan in August 2018 that she couldn’t afford to repayIrresponsible lending

Mrs F complained that Secure Trust Bank Plc, trading as V12 Retail Finance (“Secure Trust”) ... didn’t write off the balance in 2021 when she had financial difficulties.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4300183.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.